1. Agreement to Terms

By accessing the Gaighat City Hospital Pvt. Ltd. website (www.gaighatcityhospital.com.np) and utilizing our healthcare services, you agree to be bound by these Terms of Use in accordance with the laws of Nepal, including the Public Health Service Act, 2075 (2018) and Consumer Protection Act, 2054 (1998).

2. Healthcare Services

Gaighat City Hospital provides various healthcare services in compliance with the Nepal Medical Council Act, 2020 (1964) and related health regulations. Our services include:

• General Physician consultations and primary healthcare
• General Surgery and surgical procedures
• Orthopedics - bone and joint care
• Gynaecology - women's health and maternity services
• Radiology - diagnostic imaging (X-ray, Ultrasound, ECG)
• Pharmacy services
• 24/7 Emergency and Trauma Care

3. Patient Responsibilities

As a patient or user of our services, you agree to:

• Provide accurate and complete medical history and personal information
• Present valid identification documents as required by Nepal government regulations
• Follow prescribed treatment plans and medical advice from our healthcare professionals
• Make timely payments for services rendered as per our fee structure
• Treat hospital staff and other patients with respect and dignity
• Comply with hospital rules and visiting hours (OPD: 9:00 AM - 5:00 PM, Sunday to Saturday)

4. Appointment Booking

Our online appointment system allows you to schedule consultations with our doctors. By using this feature:

• You agree to provide accurate contact information for appointment confirmations
• Appointments are subject to doctor availability
• Please arrive 15 minutes before your scheduled appointment time
• Cancellations should be made at least 24 hours in advance when possible
• Emergency cases will be prioritized regardless of appointment schedules

5. Intellectual Property Rights

All content on this website, including text, images, logos, and design elements, is the property of Gaighat City Hospital Pvt. Ltd. and is protected under Nepal's Copyright Act, 2059 (2002).

6. Privacy and Medical Confidentiality

We are committed to protecting your personal and medical information in accordance with Nepal's Individual Privacy Act, 2075 (2018) and medical ethics guidelines set by the Nepal Medical Council. Your medical records are treated with strict confidentiality.

For detailed information on how we handle your data, please refer to our Privacy Policy.

7. Payment Terms

Payment for services is expected at the time of service unless prior arrangements have been made. We accept:

• Cash payments in Nepali Rupees (NPR)
• Digital payment methods (eSewa, Khalti, bank transfers)
• Health insurance claims as per applicable policies

Detailed billing information will be provided upon request. Disputes regarding billing should be raised within 30 days of service.

8. Limitation of Liability

While Gaighat City Hospital strives to provide the highest quality healthcare services, we shall not be liable for:

• Outcomes that are beyond medical control or foreseeable medical complications
• Accuracy of information and media content on this website used without professional consultation
• Website technical issues, interruptions, or data transmission errors
• Third-party links or services accessed through our website

Our liability shall be governed by the provisions of the Consumer Protection Act, 2054 and relevant Nepali laws.

9. Governing Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of the Federal Democratic Republic of Nepal. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Udayapur District, Nepal.

Relevant applicable laws include:

• Public Health Service Act, 2075 (2018)
• Nepal Medical Council Act, 2020 (1964)
• Consumer Protection Act, 2054 (1998)
• Individual Privacy Act, 2075 (2018)
• Electronic Transactions Act, 2063 (2008)

10. Changes to Terms

Gaighat City Hospital reserves the right to modify these "Terms of Use" at any time. Continued use of our website and services after such modifications constitutes acceptance of the revised terms.