1. Introduction

Gaighat City Hospital Pvt. Ltd. ("we," "us," or "our"), located at Triyuga-10, Bansbari, Gaighat, Udayapur, Nepal, is committed to protecting your privacy and the confidentiality of your personal and medical information.

2. Information We Collect

When you visit our website or use our healthcare services, we may collect the following types of information:

2.1 Personal Information

Information you provide during registration, appointment booking, or treatment:

• Full name and date of birth
• Contact details (phone number, email address, residential address)
• Citizenship or identification document details
• Emergency contact information
• Health insurance information (if applicable)

2.2 Medical Information

Health-related information collected during your treatment:

• Medical history and current health conditions
• Diagnostic test results (X-ray, Ultrasound, ECG, laboratory reports)
• Treatment plans and prescribed medications
• Doctor consultation notes and medical opinions
• Billing and payment records for medical services

2.3 Website Information

Technical data collected when you visit our website:

• Browser type and device information
• IP address and approximate location
• Pages visited and time spent on the website
• Appointment booking and contact form submissions

3. How We Use Your Information

We use the collected information for the following purposes:

• Healthcare Delivery: Providing medical consultations, diagnoses, treatments, and follow-up care
• Appointment Management: Scheduling, confirming, and managing your appointments with our doctors
• Medical Records: Maintaining accurate health records as required by Nepal Medical Council regulations
• Billing and Payments: Processing payments and issuing invoices for healthcare services
• Communication: Sending appointment reminders, health updates, and important notifications via phone, SMS, or email
• Service Improvement: Analyzing website usage to enhance user experience and service quality
• Legal Compliance: Meeting obligations under Nepal's healthcare and privacy laws

4. Medical Confidentiality

Your medical records are protected under strict confidentiality in accordance with:

• Nepal Medical Council Act, 2020 (1964) and its ethical guidelines
• Public Health Service Act, 2075 (2018)
• Doctor-patient confidentiality principles recognized under Nepali law

All healthcare professionals and staff at Gaighat City Hospital are bound by professional oaths and employment contracts to maintain the confidentiality of your medical information.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal or medical information. We may share your information only in the following circumstances:

5.1 With Your Consent

We will share your medical information with other healthcare providers, family members, or third parties only with your explicit consent or that of your legal guardian.

5.2 For Continuity of Care

When you are referred to specialists or other healthcare facilities, we may share relevant medical records to ensure proper continuity of care.

5.3 Legal Requirements

We may disclose information when required by:

• Court orders or legal proceedings in Nepal
• Government health authorities for public health surveillance (e.g., communicable disease reporting)
• Law enforcement agencies under valid legal authority
• Nepal Medical Council for disciplinary or investigative purposes

5.4 Emergency Situations

In medical emergencies where you are unable to provide consent, we may share necessary information with emergency contacts or healthcare providers to protect your health and safety.

6. Data Security

We implement appropriate security measures to protect your personal and medical information:

• Physical security of medical records in locked storage facilities
• Access controls limiting staff access to information on a need-to-know basis
• SSL encryption for data transmitted through our website
• Regular security reviews and staff training on data protection

While we strive to protect your information, no method of transmission or storage is 100% secure. We encourage you to take precautions when sharing sensitive information online.

7. Your Rights Under Nepali Law

As per Nepal's Individual Privacy Act, 2075 (2018), you have the following rights:

• Right to Access: Request access to your personal and medical records maintained by us
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Information: Know how your personal data is being collected and used
• Right to Restrict: Object to certain uses of your personal information
• Right to Complaint: Lodge complaints with relevant authorities if you believe your privacy rights have been violated

To exercise these rights, please contact our administration department at gaighatcityhospital@gmail.com or visit our hospital in person with valid identification.

8. Data Retention

We retain your medical records for the periods required by Nepal's healthcare regulations:

• Medical records: Minimum of 10 years from the last date of treatment, or as required by applicable laws
• Billing records: 7 years as per Nepal's tax and financial regulations
• Website data: Automatically deleted after 2 years of inactivity

After the retention period, records are securely disposed of in compliance with data protection standards.

9. Website Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences for future visits
• Analyze website traffic and usage patterns
• Improve website functionality and performance

You can disable cookies through your browser settings, though this may affect some website features.

10. Changes to This Policy

We may update this "Privacy Policy" periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised policies.